General Information

Van Products is dedicated to delivering high-quality services, and this policy elucidates our ongoing commitments to you concerning the management of your Personal Information.

We have embraced the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner's website at

What is Personal Information and Why Do We Collect It?

Personal Information refers to details or opinions identifying an individual. Examples of the Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers.

We gather this information through various means, such as correspondence, telephone and facsimile communication, email, our website, media and publications, cookies, and from third parties. We do not guarantee the policies of authorized third parties or website links.

We collect your Personal Information primarily to provide our services to you, offer information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists anytime by contacting us in writing.

Whenever we collect Personal Information, we will explain to you, where appropriate and possible, the reasons for collecting the information and how we intend to use it.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details or opinions about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in a trade union, criminal record, or health information.

We will use sensitive information only for the primary purpose it was obtained, for a directly related secondary purpose, with your consent, or where required or authorized by law.

Third Parties

We strive to collect your Personal Information directly from you, but in certain situations, information may be provided by third parties. In such cases, we take reasonable steps to ensure you are informed about the information supplied to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in circumstances including when you consent or when required or authorized by law.

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose it was obtained, we take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files retained by us for a minimum of 7 years.

Access to Your Personal Information

You can access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We do not charge any fee for access requests, but we may require identification to protect your Personal Information.

Maintaining the Quality of Your Personal Information

We value the accuracy and currency of your Personal Information. We take reasonable steps to ensure it is up to date, accurate, and complete. If you find any discrepancies, please inform us promptly.

Policy Updates

This policy may change, and the latest version is available on our website.

Privacy Policy Complaints and Enquiries

For any queries or complaints about our Privacy Policy, please contact us at:

Van Products