Shipping policy

 

Our top priority is making sure the items get delivered to our customers as soon as possible.

Australia SHIPPING :
Delivery Time=Processing Time +Shipping Time

Shipping Name	Condition	Cost	Order Processing time	Order Shipping time
Standard		Dependent on product	5-7 Working Business Days	2-10 Business Days

 

During peak seasons and promotional sales, delivery might take a little longer.

Our orders will be shipped via Direct Freight Express. Our estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.


SHIPPING DELAYS :
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.

Our commitment is to maintain sufficient stock levels whenever possible. In instances where goods are not currently available, the potential waiting period is capped at a maximum of two weeks.

For inquiries regarding the estimated time of arrival (ETA) for a specific product, please feel free to contact us at info@vanproducts.com.au.

Phone number: 1300 820 012