Refund policy

 Returns And Refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If you find yourself unsatisfied with the received product, kindly reach out to our team by emailing info@vanproducts.com.au within 14 days of receiving the item.

In cases of damage or incorrect product shipment, Van Products will facilitate the pickup of the item and initiate a full refund. For instances of change of mind, the product must be returned to our warehouse located at 1/19 Merrindale Drive Croydon South VIC 3136 and a restocking fee of 10% will incur.

Please be advised that you are responsible for covering the shipping costs associated with the return of your item, as shipping costs are non-refundable.

For higher-value items, we recommend utilizing a trackable shipping service or obtaining shipping insurance, as we cannot guarantee the receipt of your returned item

Contact Us:

Phone number: 1300 820 012